KYC Policy
The KYC (Know Your Customer) policy is essential for ensuring a secure, legal, and transparent gaming environment. We require our users to complete an identity verification process to prevent fraudulent activities, protect minors, and comply with applicable regulations.
Why KYC is Important
KYC verification helps ensure that each user is who they claim to be. This process is crucial to prevent money laundering, fraud, and unauthorized access to the platform. It also protects users from suspicious activities and ensures that minors cannot access our services.
Our commitment to security begins here: verifying identity means strengthening mutual trust between the platform and the player.
Required Documents
To complete KYC verification, we may request one or more of the following documents:
- A valid identification document (ID card, passport, or driver’s license)
- Proof of residence (recent utility bill, bank statement)
- A copy of the payment method used
All documents must be legible, valid, and match the information provided during registration.
How to Submit Documents
Documents can be uploaded directly through the user profile section or sent via email to the address listed on the “Contact” page. Our team will verify the files within 24–48 business hours.
During verification, the account may be temporarily restricted for security reasons. Once the review is completed, all functionalities will be restored.
Personal Data Protection
All data provided during the KYC process is handled in accordance with the General Data Protection Regulation (GDPR). We use advanced encryption systems and secure access protocols to safeguard your privacy.
No information will be shared with third parties without your consent, except where required by law.
Consequences of Failure to Verify
If the KYC process is not completed, we reserve the right to suspend or close the account, freeze funds, and reject withdrawal requests. This is necessary to comply with current regulations and to ensure maximum security for all users.
We encourage you to complete KYC verification as soon as possible to avoid disruptions in using the platform.
Thank you for working with us to create a secure, regulated, and transparent gaming environment.